Privacy policy

Introduction

At LEDSAK CRM, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with us. We are committed to protecting your personal information and ensuring your privacy is respected. Please take a moment to read this policy carefully.

Definitions

• Service: Refers to the features and functionality provided by LEDSAK CRM, including any software, website, or mobile applications made available by LEDSAK CRM.
• Personal Information: Any information that identifies, directly or indirectly, an individual, such as name, email address, phone number, and usage data.
• User: Refers to anyone who accesses or uses the Service provided by LEDSAK CRM.

Whom does this Privacy Policy Apply to?

This Privacy Policy applies to all users of the LEDSAK CRM, including customers, partners, and visitors to our website. By using our services or visiting our website, you agree to the terms of this policy.

Information We Collect on the Service

We collect various types of information to provide you with a seamless and efficient experience when using LEDSAK CRM. The information we collect includes:

• 1. Personal Information
  • Account Information: When you create an account with LEDSAK CRM, we may collect personal information such as your name, email address, phone number, company name, and job title.
  • Communication Data: If you contact us through support, email, or any other channel, we may collect information related to your inquiries, such as email address, messages, and details of your interaction with our customer service.
  • Payment Information: If you make a payment for our services, we may collect billing details, including payment information, credit card numbers, and transaction history.
• 2. Device and Usage Data
  • Log Data: When you visit our website or use our services, we may collect log data, such as your IP address, browser type, operating system, referral URLs, pages visited, and timestamps.
  • Cookies: We use cookies and similar technologies to collect information about your use of our services. This helps us provide a more personalized experience and improve our website’s functionality.
  • Geolocation Information: With your consent, we may collect your geographic location data to offer customized features based on your area.
• 3. Cookies and Tracking Technologies
  • Cookies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that track your preferences and browsing activities. You can manage or disable cookies through your browser settings.
  • Tracking Technologies: We may use web beacons, pixel tags, and other tracking technologies to understand how our services are used and to improve performance and functionality.

How We Use the Information We Collect

The information we collect is used to provide, improve, and enhance our services. We ensure that your data is handled securely and responsibly. Below are the primary purposes for which we use your information:

• 1. Providing and Personalizing Our Services
  • To provide you with access to LEDSAK CRM, enabling you to manage your sales processes, track leads, and communicate with clients.
  • To offer personalized features, such as customized dashboards, reports, and workflows tailored to your specific business needs.
• 2. Customer Support and Communication
  • To respond to your inquiries, support requests, and any other communications you initiate with us.
  • To send you updates about the services, security notices, and account-related information.
• 3. Improving User Experience
  • To analyze how our services are used, identify trends, and track performance, so we can continuously improve our products and services.
  • To detect, prevent, and address technical issues, bugs, and any service disruptions.
• 4. Marketing and Promotional Activities
  • To send you marketing communications, promotional offers, and newsletters (if you have opted in to receive these communications).
  • To display advertisements and offers that may be relevant to your interests.
• 5. Legal Compliance and Protection
  • To comply with legal obligations, resolve disputes, and enforce our agreements.
  • To protect the rights, property, or safety of LEDSAK CRM, our users, and the general public.

Sharing Your Information

We do not sell your personal information to third parties. However, there are instances where we may share your information with others to provide better services, comply with legal requirements, or ensure the security of our systems:

• 1. Service Providers
  • We may share your information with third-party service providers who help us operate our platform, such as cloud storage providers, payment processors, email service providers, and customer support tools.
• 2. Partners and Integrations
  • If you connect your LEDSAK CRM account with third-party applications, we may share necessary data to ensure seamless integration and functionality between our services.
• 3. Legal Obligations
  • We may disclose your information when required by law, such as in response to legal requests, court orders, or government inquiries.
• 4. Business Transfers
  • In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the business assets.

Data Security

LEDSAK CRM takes reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. We use secure encryption protocols and multi-factor authentication to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, delete, or restrict the use of your personal information. Below are some key rights you may have under applicable privacy laws:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: If your information is inaccurate or incomplete, you can request corrections.
• Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
• Opt-out: You have the right to opt-out of receiving marketing communications at any time.

To exercise your privacy rights, please contact us at [insert contact information].

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once the data is no longer needed, we securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically.

Effective Date: Jan 2025

This Privacy Policy applies to all users of LEDSAK CRM and is intended to comply with relevant privacy laws and regulations.