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Refund Policy

At LEDSAK CRM, we strive to ensure customer satisfaction and aim to provide you with the best experience while using our services. Our refund policy is designed to outline the terms under which you may be eligible for a refund, whether it pertains to subscription cancellations, product dissatisfaction, or other related concerns. Please read this carefully to understand the conditions and procedures that apply to refunds.

1. Eligibility for Refunds

We offer refunds under specific circumstances to ensure fair and transparent service delivery. Refund eligibility may vary depending on the type of service, subscription, and timing of the request. Below are the general guidelines for refund eligibility:

  • Subscription Cancellations: If you decide to cancel your subscription to LEDSAK CRM, you may be eligible for a refund based on the duration of your usage and the timing of your cancellation. Refunds will only be considered if the cancellation request is made before the next billing cycle.
  • Trial Periods: If you signed up for a free trial and decide not to continue with the service after the trial ends, you may be eligible for a refund. However, this must be requested before the trial period expires.
  • Dissatisfaction with the Service: If you experience dissatisfaction with LEDSAK CRM due to service interruptions, significant functional limitations, or major service outages, you may be eligible for a refund, provided the issue cannot be resolved after contacting our support team.
  • Technical Issues: In cases where technical malfunctions, bugs, or system errors impact your usage of the platform, you may be eligible for a partial refund. You must report the issue immediately to our support team, and if resolution is not reached within a reasonable timeframe, a refund may be considered.
  • Upgrade and Downgrade Requests: Requests for refunds due to upgrades or downgrades made after the billing cycle will be considered based on the timeframe and specific upgrade terms outlined in your agreement.
2. Timeframe for Refund Requests

Refund requests must be submitted within a specific timeframe to be considered. LEDSAK CRM offers a 30-day window for refunds from the date of purchase. If you experience dissatisfaction or face issues with the service during this period, you may request a refund following our standard process.

Please note that refunds will not be processed beyond this 30-day period unless explicitly stated in your subscription agreement.

3. Non-Refundable Items

Certain items and services are non-refundable, including but not limited to:

  • Customization Services: Any customization services or integrations provided by LEDSAK CRM, as these are tailored to your specific business needs.
  • One-Time Setup Fees: Fees related to one-time onboarding or setup processes are non-refundable.
  • Third-Party Applications: Any third-party applications or services integrated with LEDSAK CRM are subject to their own refund policies.
  • Subscription Renewal: Renewals made after the initial payment are non-refundable, as this indicates continued service acceptance.
4. How to Request a Refund

To initiate a refund request, follow these simple steps:

  • Contact Support: Reach out to our customer support team via email, chat, or phone. Make sure to include your account details, invoice number, and a brief explanation of why you are requesting a refund.
  • Provide Supporting Documents: Attach any relevant documentation, including screenshots, receipts, or error reports, that may help expedite the refund process.
  • Review and Acknowledge Terms: Once your request is received, our support team will review it and inform you of the outcome within a reasonable timeframe. Make sure to acknowledge the refund terms and conditions provided in your refund confirmation email.
  • Receive Refund: If approved, refunds will be processed within 5-10 business days, depending on the payment method used at the time of the transaction.
5. Disputes and Chargebacks

If you are unsatisfied with the resolution provided by LEDSAK CRM’s support team, and you choose to dispute the charge through your payment provider, please note the following:

  • Dispute Procedure: Before filing a chargeback with your payment provider, we request that you first reach out to our support team to attempt resolution.
  • Documentation: Please ensure you have all necessary documentation ready, such as previous communications and proof of purchase, to help facilitate a swift and fair resolution.
  • Chargeback Impact: Chargebacks may lead to penalties, including account suspension and potential legal actions, as outlined in our terms of service.
6. Refund Discretion

Please note that all refund decisions made by LEDSAK CRM are at our sole discretion. While we aim to provide fair and transparent service, we reserve the right to refuse refunds in cases of misuse, abuse, or violation of our terms and conditions. Refunds are not guaranteed and are subject to a thorough evaluation process.

7. Changes to Refund Policy

LEDSAK CRM reserves the right to modify this refund policy at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review the policy periodically. Continued use of LEDSAK CRM services after changes to the refund policy constitutes acceptance of the revised terms.

8. Contacting Support

For any questions or assistance related to refunds, please contact our support team:

  • Email: support@ledsak.ai
  • Phone: +91 7303096341
  • Live Chat: Available on our website

We are here to assist you with any concerns or questions you may have regarding our refund policy.