Refund Policy
At LEDSAK, we strive to ensure customer satisfaction and aim to provide you with the best experience while using our services. This policy outlines the terms under which you may be eligible for a refund.
1. Eligibility for Refunds
Refunds may be considered in the following scenarios:
- Subscription Cancellations: If you decide to cancel your subscription to LEDSAK, you may receive a refund based on usage duration and timing, if the cancellation request is made before the next billing cycle.
- Trial Periods: If you signed up for a free trial and decide not to continue after it expires, a refund may be granted if requested before the trial period expires.
- Service Dissatisfaction: Refunds are possible for service interruptions, significant functional limitations, or major service outages when the issue cannot be resolved by support.
- Technical Issues: In cases where technical malfunctions, bugs, or system errors impact your usage, partial refunds may apply after immediate reporting to support with no resolution.
- Upgrades/Downgrades: Requests for refunds due to upgrades or downgrades made after the billing cycle are evaluated based on timeframe and agreement terms.
2. Timeframe for Refund Requests
LEDSAK offers a 30-day window for refunds from the date of purchase. Requests submitted beyond this period will not be processed, unless otherwise specified in your subscription agreement.
3. Non-Refundable Items
- Customization services or custom integrations developed specifically for your workspace
- Fees related to one-time onboarding, data migration, or setup services
- Third-party platform fees, SMS/WhatsApp telephony carrier usage charges
- Renewals processed after the initial billing confirmation
4. How to Request a Refund
- Contact our support team with your registered account email, workspace ID, and payment details.
- Provide supporting documents or billing receipts where applicable.
- Our billing compliance team will review your request against these terms within 2-3 business days.
- Approved refunds are processed to the original payment method within 5-10 business days.
5. Disputes and Chargebacks
Please contact our billing support team before filing a chargeback with your bank or card provider. Chargebacks filed without first contacting support may result in account suspension and, where warranted, dispute administration fees.
6. Refund Discretion
Refunds are issued in good faith at the company's discretion and are evaluated on a case-by-case basis under the circumstances described in this policy.
7. Changes to Refund Policy
LEDSAK reserves the right to modify this policy at any time without prior notice. The updated terms will take effect upon posting to this page.