One Platform for Every Healthcare Workflow
Patient enquiries, appointments, and follow-ups tend to scatter across different places. Ledsak brings them together.
The Patient Lifecycle Works Better When Everything Stays Connected.
Configure Ledsak Around Your Healthcare Workflow
Clinics, hospitals, and departments often use different patient stages and follow-up steps. Ledsak gives teams the flexibility of patient management software and clinic management software, with custom fields, stages, users, and rules that fit how they already work.
Bring Your Patient Enquiries Into One Place
Enquiries may come from Meta, Google, WhatsApp, calls, or your website. Ledsak brings supported sources into one place, keeps communication with the patient record, and gives teams the tracking and routing they expect from lead management software.
Handle Patient Follow-Ups in One Place
Front desk teams, counsellors, and managers often work across calls, messages, notes, and spreadsheets. Ledsak brings follow-ups, reminders, and tasks into one patient management system, while clinical records stay in the systems that already manage them.
Control Who Can See Patient Information
As more staff, departments, and locations handle patient information, access needs to stay limited to the people who actually need it. Role-Based Access Control (RBAC) lets you set access by user role, so front desk staff, managers, counsellors, and other team members only see what's meant for them. Audit Logs track activity inside the system, so managers can check who accessed what and what actions were taken.
See where your patient journey loses momentum.
A free, two-minute assessment. Enter your own enquiry, booking, and attendance numbers to get a directional view of where your clinic’s patient journey breaks down.
Keep Every Patient Relationship Moving
From the first enquiry to appointments, follow-ups, repeat visits, and reactivation, Ledsak helps your team keep the next step easy to see.
Get Every New Patient Enquiry to the Right Team
Patient enquiries may come through Meta Ads, Google Ads, Facebook, Instagram, WhatsApp, website forms, Google Forms, or Tawk.to. When staff have to check each source separately, the first response can take longer.
See What Was Discussed and Who Needs Follow-Up
A patient may message on WhatsApp, call later, and speak with someone else the next day. Ledsak keeps this communication connected so staff do not lose context. Teams can manage WhatsApp and calls through WATI, Gallabox, Servetel, and Cube Dialer integrations.
Keep Confirmations and Reminders on Time
Once an appointment is booked, there may still be a confirmation, reminder, or call needed before the patient visits. When these tasks depend on memory, they can be delayed. Workflow Automation can create follow-up tasks and reminders around the booked appointment.
Set the Next Action After Every Visit
After a visit, a patient may need another appointment, callback, or check-in. If that next action is not recorded, staff may have to remember it later. Ledsak supports configurable stages, while Workflow Automation can create the next task, reminder, or escalation based on the process your team uses.
Know Which Patients Need a Follow-Up
Returning patients may already have earlier calls, visits, and follow-ups recorded. Customer Journey Tracking keeps this history together, while Workflow Automation sets future follow-ups and reactivation tasks.
Why Choose Ledsak?
Ledsak brings your sales and patient operations together in one connected platform. Capture enquiries, manage follow-ups, and coordinate teams without switching between multiple systems.
Before Ledsak
Patient enquiries, calls, appointments, and follow-ups often sit across different tools and teams. That makes it harder to see what happened, who owns the next step, and who still needs attention.
After Ledsak
Ledsak brings enquiries, conversations, follow-ups, appointments, and team ownership into one connected workflow so teams can see the full patient journey and act on the next step.
Real Stories from Businesses Growing with Us
See how our CRM platform helps teams boost productivity, close more deals, and strengthen customer relationships.
Join a growing community of modern clinics & fast-growing businesses scaling with Ledsak.
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Robust automation features. Excellent customer support.
G2 CrowdSeamless pipeline tracking and zero lead leakage.
Recognized for pipeline execution & business scalability.
Dermapuritys: 140% Lift in Patient Acquisition Across 6 Clinic Branches
How premier aesthetic dermatology leader Dermapuritys transitioned from LeadSquared to LEDSAK to eliminate 60%+ lead leakage, trigger instant <3s WhatsApp & dialer responses, monitor team calls with AI, and secure patient data on private AWS geofenced servers.
"Before LEDSAK, we had no idea which channels worked or how our team was performing. Now? One dashboard shows everything: ad spend, leads, conversions, team performance, and call quality. We killed losing campaigns in week one. The 40% lift isn't luck—it's visibility."
Your sales data works hard. We keep it protected.
Ledsak combines certified security, controlled access, encryption, and regular audits to help teams handle customer data with confidence.
ISO 27001:2022
Certified information security practices for protecting business and customer data.
DPDP-ready
Built to support responsible handling of personal data under India’s DPDP framework.
ISO 9001:2015
Quality Management System, independently certified.
HIPAA compliant
Aligned with HIPAA and patient health data protection standards.
See how Ledsak works in under five minutes.
Sign Up & Onboarding Guide
Get your Ledsak CRM account up and running in minutes with a walkthrough of the sign-up and onboarding process.
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How to Set Up Lead Distribution
Get the right lead to the right person, instantly. Set up intelligent lead distribution in Ledsak CRM based on your team's rules.
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How to Create a Deal
Turn your leads into closed deals. Create a new deal, associate it with a lead, and add products in Ledsak CRM.
Watch Video on YouTubeGot questions? Start here.
Answers about patient enquiries, follow-ups, appointments, integrations, AI, and how Ledsak works with your healthcare team.