Simplify Patient Acquisition From First Enquiry to Appointment
Patient acquisition means more than generating enquiries — it means responding fast and tracking every enquiry through to conversion. LEDSAK brings source, communication history, follow-up status, and appointment progress into one workflow, so nothing lives in scattered sheets or personal messages.
Core Capabilities
- Multi-Channel Lead Capture
- Automatic Lead Assignment
- Patient Enquiry Tracking
- Follow-Up Reminders
- Communication History
- Centralized Patient Data
Patient Acquisition Management: How It Works
LEDSAK brings the complete patient enquiry journey into a structured workflow. From capturing a new enquiry to assigning it, following up, scheduling an appointment, and tracking the outcome, your team can manage every step from one system.
Capture Patient Enquiries
Collect enquiries from your website, WhatsApp, calls, campaigns, social channels, and integrated lead sources directly into the CRM.
Assign the Right Team Member
Automatically route each new patient enquiry to the appropriate counsellor, coordinator, branch, or team based on your workflow.
Follow Up at the Right Time
Create tasks and reminders so your team knows which patient needs a call, message, or follow-up next.
Track the Patient Journey
Move enquiries through customized stages such as New Enquiry, Contacted, Interested, Appointment Booked, Follow-Up, and Converted.
Automate Patient Lead Capture Across Your Marketing Channels
Every campaign and channel feeds one CRM pipeline — enquiries are captured, assigned, and followed up automatically, with a consistent process from first interest to appointment.
Make Patient Communication & History Fully Visible
LEDSAK connects every call, WhatsApp chat, clinical note, and past visit into one patient timeline — so your team always knows what happened and what to do next.
- WhatsApp History
- Call & Telephony Logs
- Past Appointments & Visits
- Clinical Notes
- Returning Patient Timeline
Manage Patient Enquiries From WhatsApp
Keep every WhatsApp enquiry inside the same workflow as your other leads — assigned, tracked, and followed up without switching to a personal phone.
- WhatsApp Lead Capture
- Conversation Tracking
- Follow-Up Management
- Lead Assignment
Connect Marketing Campaigns With Patient Acquisition
See exactly which ad, page, or channel brought in each enquiry, and connect that spend directly to booked appointments.
- Campaign Lead Capture
- Source Tracking
- Centralized Lead Management
- Acquisition Journey Tracking
Move Patient Enquiries Toward Appointments
Move interested patients toward a booked slot — schedule follow-ups, log appointment updates, and see what still needs action.
- Appointment Status Tracking
- Follow-Up Reminders
- Patient Journey Updates
- Team Task Management
Give Every Patient Enquiry a Clear Owner
Every enquiry gets a clear owner automatically, so nothing sits unassigned and managers can see who's handling what.
- Automatic Lead Assignment
- Clear Lead Ownership
- Team-Wise Distribution
- Activity Visibility
Re-Engage Inactive Patients & Automate Follow-Ups
Surface patients who've gone quiet, flag overdue follow-ups, and automate the reminders that bring them back — instead of losing them in a spreadsheet.
- Inactive Patient Filters
- Follow-Up Due Alerts
- Last Activity Tracking
- Re-Engagement Tasks
Build a More Organized Patient Acquisition Process
Manage enquiries, conversations, follow-ups, and appointments through one connected workflow — instead of switching between tools and spreadsheets to see where a patient stands.
Faster Lead Handling
Route new patient enquiries to the right team without unnecessary manual steps.
Fewer Missed Follow-Ups
Keep upcoming and pending patient follow-ups visible to your team.
Clearer Patient Journey
See where each enquiry stands from initial contact through appointment and conversion.
Need Assistance? We're Here to Support You!
Reach out to us for personalized solutions to your clinic's patient intake and CRM requirements. Our healthcare workflow specialists are here to assist you.
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