Diagnostic & Pathology CRM for Faster Patient Turnaround
Manage home sample bookings, doctor referral networks, and patient report delivery with connected communication and operational tracking.
A Diagnostic Booking Rarely Ends With One Call
Patients and referring doctors need clear updates from booking to report delivery. Ledsak ensures every step is tracked and delivered on time.
Centralise test bookings from WhatsApp, website forms, Google Ads, and inbound phone calls into one queue.
Tag referring physicians automatically, logging referral volume and attribution without manual reconciliation.
Assign home sample collection requests to field agents based on location and time slots to cut idle time.
Dispatch completed lab reports directly via WhatsApp as soon as tests clear, with delivery confirmations.
Automate WhatsApp instructions for fasting requirements, sample prep, and collection time windows.
Identify patients due for periodic wellness tests and send targeted checkup reminders automatically.
Standardise sample intake, phlebotomist tracking, and reporting across all lab branches and collection centres.
Monitor report delivery speeds, referral volumes by doctor, and test package profitability in real time.
From Referral to Report with Ledsak
Every test request needs rapid phlebotomist assignment, patient prep reminders, and instant report delivery. Ledsak automates the entire diagnostic loop.
Organise Every Diagnostic Request and Referral Network
Give lab managers and phlebotomists one shared system for sample collection, physician attribution, and report delivery.
Physician Referral CRM
Track referring doctors, partner clinics, and commission payouts in one transparent dashboard.
Sample Collection Dispatch
Optimize home collection routes by geofencing and agent availability to prevent missed pickups.
WhatsApp Report Dispatch
Send PDF reports securely over WhatsApp the second lab validation is complete.
AI Call Summaries
Summarise patient queries regarding test prep, package pricing, and collection slots automatically.
Lab LIMS Integration Bridge
Integrate directly with your LIMS software to sync patient test status and report attachments.
Automated Pre-Test Instructions
Send automated WhatsApp guidance regarding fasting hours and sample collection prep.
Multi-Centre Performance Analytics
Compare test volumes, turnaround times, and agent response SLAs across lab branches.
HIPAA & DPDP Data Security
Ensure diagnostic reports and patient records remain strictly protected with role-based access.
Built for Diagnostic Labs and Pathology Networks
Zero Lost Referring Doctor Data
Attribution for doctor referrals is logged automatically from the moment a test is booked.
Faster Home Sample Collections
Field agent assignment by location cuts collection travel times and missed appointments.
Instant Report Delivery Over WhatsApp
Patients receive their test results directly on their phones without calling the lab.
Automated Annual Test Recalls
Reactivate past patients with targeted annual blood test and health checkup reminders.
Works Alongside Your LIMS
Ledsak powers communication and customer management without replacing your lab information system.
Enterprise Role-Based Access Control
Phlebotomists, lab technicians, and managers only access the patient information they need.
From Reactive Follow-Up to Structured Patient Journeys
Take a Glimpse at How LEDSAK Reworks Diagnostic Bookings and Report Delivery
"We stopped losing referral commission data and cut report dispatch delays the day we moved onto Ledsak."
Frequently Asked Questions
Get clear answers about using LEDSAK for diagnostic lab bookings, doctor referrals, report delivery and communication.
Turn Every Enquiry Into the Next Step
Capture enquiries, manage follow-ups and stay connected from first contact to returning patient.