Ledsak Runs Your Hospital Enquiries
Ledsak is hospital CRM software that routes each enquiry, names an owner and holds the follow-up past discharge.
A Hospital Runs Many Funnels at Once
Departments, channels and referrals each bring enquiries. Ledsak keeps patient relationship management for hospitals on one record.
Patient details get scattered, but the Department Enquiry Record holds them together.
Cases stall on the wrong desks until Lead Routing sends each one correctly.
Enquiries arrive in five places, and the Integration Centre turns that into one.
Patients ignore missed calls, so In-App WhatsApp Business reaches them instead.
Callbacks sit untouched for days unless Workflow Automation escalates them first.
Handovers lose the history that the Patient Timeline keeps in one place.
Departments work differently, which is why stages and fields stay configurable.
Marketing counts contacts, while Revenue and Attribution connects them to admissions.
What Happens After a Patient Enquiry Arrives
First call, right department, booked visit. That is patient journey management, and Ledsak keeps each step visible.
The Tools Behind Every Patient Call
Ledsak is a patient engagement platform for hospitals. Everything a coordinator needs sits on one screen. Here is what runs underneath it.
AI Lead Scoring
AI Lead Scoring ranks every new enquiry, and the urgent cases reach the top.
AI Calling Agent
The AI Calling Agent speaks 76+ languages, reaching patients your team cannot.
AI Call Summaries
AI Call Summaries turn each call into a few lines the next person reads.
IVR and Telephony
IVR and telephony link every call to the patient record automatically.
Escalation and Overdue Alerts
Overdue and Escalation Alerts flag slipping follow-ups before a manager asks.
EHR and HIMS Integration
Cliniceo, REST APIs and webhooks connect your systems, ending double data entry.
Mobile Caregiver App
Geo-tagged visits and offline sync record camp work without any signal.
AI Growth Engine
The AI Growth Engine reads your data and shows where patients drop off.
Shaped Around Hospital Workflows
Patient Stage at a Glance
Ledsak stages run enquiry to follow-up, so the record shows where the patient stands.
Keep Discharge Follow-Up Visible
A clinician's follow-up becomes a task that stays in the queue until someone closes it.
Work Camp and Corporate Lists
Camp lists split across the team with owners and deadlines, so contacts get worked, not shelved.
Compare Units Without Reconciling Numbers
The same stages run at every unit, so the numbers compare without reconciling.
Keep Your HMS for Clinical Work
Your HMS keeps beds, billing and clinical records. Ledsak handles the patient relationship around it.
Built for What Happens After the First Visit
Most CRMs stop at the booking. Ledsak carries the patient through follow-up and return visits.
What Changes Across the Departments?
The more departments a hospital runs, the easier it is for a patient to slip through. Here is what Ledsak changes.
"We finally have one dashboard that shows every department's intake volume and follow-up status instead of separate registers."
Frequently Asked Questions
Get clear answers about using LEDSAK for hospital enquiries, department routing, communication and hospital software fit.
Book a Demo With Your Own Process
Tell us how enquiries reach your departments today. We will show you what Ledsak, as patient success software, would take off your team.