See Ledsak on Your ENT Workflow
Ledsak is ENT CRM software that tracks every enquiry from first call to booked consultation.
ENT Journeys Start After the First Call
A patient asks about a visit, goes quiet, then cancels and rebooks. Ledsak keeps ENT patient management on one record.
Meta Ads, Google Ads, WhatsApp, forms and calls enter one queue, with Communication History on the patient record.
Enquiry Assignment and Lead Routing send each enquiry to the right branch or owner by location, service or round-robin.
Patient Stages separate consultation interest from a booked visit, and Next Action sets the callback or reminder.
AI Call Summaries and Call History show what was discussed before the next coordinator takes over.
Follow-Up Workflows and Tasks & Reminders keep confirmations, cancellations and reschedules on the record.
Reactivation Workflows bring past enquiries with a due callback back into the worklist.
Branch Routing and Team Ownership keep each enquiry with the right clinic and team.
Campaign Attribution and Source-to-Appointment Visibility show which sources reach booked consultations.
What Happens After an ENT Enquiry Arrives?
Booked or back in the queue, the steps stay the same. Ledsak, your ENT clinic CRM, holds that order whoever answers.
Tools for the Work Between Enquiry and Visit
Ledsak, an ENT patient engagement platform, puts the last conversation in front of the next one.
AI Lead Quality Scoring
AI Lead Quality Scoring sorts new ENT enquiries by your clinic's criteria. Your team calls the strongest ones first.
AI Call Summaries
Each patient call ends with a written summary. This makes sure that there is no need to replay recordings again and again.
Email Automation
Brevo sends booking reminders and follow-ups automatically as patients move between stages.
SMS & IVR Integration
Servetel and Cube Dialer cover SMS and IVR for alerts, confirmations, and follow-ups. Your team stops dialling the same reminders by hand.
Website Tracker
See which pages a patient viewed before calling, so the conversation starts where they already are.
Mobile App
Android and iOS access to the same patient record. A coordinator between branches can close out calls without waiting to get back to reception.
Team Performance Dashboard
Call volume, response time and completed follow-ups by team or location, so managers see which branch is falling behind.
Audit Trails
Every change to a patient record shows who made it and when. Useful when a booking goes missing and nobody remembers touching it.
Built Around ENT Follow-Up
Read the Patient Stage at a Glance
Enquiry, appointment intent, booked, visited, follow-up. Anyone opening the record knows where the patient stands.
Keep Cancelled Visits on the Worklist
A cancellation creates a task, not a note. It stays in the queue until someone rebooks the patient or closes it off.
Absorb Seasonal Enquiry Spikes
ENT volumes swing with allergy and infection seasons. Routing rules and task queues hold when enquiries double in a week.
Compare Performance Across Locations
Same stages at every branch means the numbers compare directly. Nobody has to reconcile anything first.
Keep Your ENT System for Clinical Work
Your EHR handles clinical records. Ledsak handles everything before the consultation room.
Give Access by Responsibility
Each role gets its own level of access, so patient information only reaches the people who need it for their work.
How Ledsak Runs the Follow-Up
With Ledsak, work that relies on someone remembering becomes a task in the system. That is the difference Ledsak makes.
"Ledsak transformed how we manage hearing aid trials and sinus surgery counseling. Our follow-up adherence and procedure bookings increased by 42%."
Frequently Asked Questions
Get clear answers about using LEDSAK for ENT clinics, patient follow-up, communication and software fit.
Bring Your Own Follow-Up Process to the Demo
Walk us through how ENT enquiries reach your front desk today, and we will show you exactly where an ENT healthcare CRM like Ledsak would take the follow-up off your team’s hands.