Ledsak Follows Up Every Eye Patient
Ledsak is ophthalmology CRM software that tracks every enquiry, consultation and due review, so patients stop drifting away between visits.
Ledsak Keeps the Patient in the Conversation
Most enquiries take several conversations before the patient books. Ledsak keeps eye patient management on one record.
Enquiries arrive across channels; Ledsak brings them into one queue.
If nobody claims an enquiry, routing rules assign a clear owner.
A cost enquiry is not a booking; patient stages keep them separate.
At handover, calls, notes and messages stay together so context is not lost.
After unanswered calls, the enquiry stays open until a procedure date is set.
Due reviews move out of forgotten lists and into the daily worklist.
Shared stages and routing rules keep every centre on the same process.
Dashboards link source, consultation and revenue to show which enquiries reach surgery.
From Enquiry to Booked Surgery
See how an enquiry moves from first contact to consultation, follow-up and procedure booking, while Ledsak keeps every step visible to the team.
Tools for the Work Between Enquiry and Visit
As an eye care patient engagement platform, Ledsak keeps what a counsellor needs before dialling on the patient record.
AI Lead Quality Scoring
AI Lead Quality Scoring sorts new eye care enquiries by your clinic's criteria.
AI Call Summaries
Each patient call ends with a written summary the next person can read in seconds.
Behaviour-Triggered Workflows
When a patient comes back to your LASIK page, Ledsak starts the next follow-up on its own.
Website Behaviour Tracking
Page activity shows what a patient is looking at now, so counsellors see that interest before they call.
Email Automation
Trigger stage-based emails through Brevo as a patient moves from enquiry to booking.
SMS & IVR Integration
Connect SMS and IVR through Servetel and Cube Dialer, so calls and messages run from one record.
AI Call Analysis
Managers review how cataract and LASIK questions were actually handled on the call.
Mobile App
Log calls, add notes and update stages from Android or iOS.
Built Around How Eye Clinics Actually Run
Read the Patient Stage at a Glance
Ledsak stages run enquiry to review due, so the record shows where the patient stands.
Keep Cancelled Dates on the Worklist
A cancelled date becomes a task that stays in the queue until the patient rebooks.
Work Through Camp and Screening Lists
Camp lists split across the team with owners and deadlines, so contacts get worked, not shelved.
Compare Performance Across Centres
The same stages run at every branch, so the numbers compare without reconciling.
Keep Your Eye Clinic System for Clinical Work
Your EHR keeps clinical records. Ledsak handles the enquiry up to the booked procedure.
Give Access by Responsibility
Front desk, counsellors and managers each see what their role needs.
What Changes With Ledsak
Calls, bookings and due reviews drift apart as volume grows. Here is what changes when eye clinic software handles it.
"Ledsak helped our surgical counselors stay organized. We saw a 3.2x increase in LASIK consultation conversions within three months."
Frequently Asked Questions
Get clear answers about using LEDSAK for eye clinics, patient follow-up, communication and software fit.
Bring Your Own Follow-Up Process to the Demo
Bring your enquiry process. We will show you what an ophthalmology CRM takes off your team.