Keep Patient Communication Connected Everywhere
Patients may communicate through different channels during the same journey. LEDSAK Omnichannel Patient Communication keeps supported conversations, communication history, reminders, and automated messages connected with the patient.
Features of Omnichannel Patient Communication
- In-App WhatsApp Business
- Communication Integrations
- Patient Communication History
- Omnichannel Reminders
- Trigger-Based Messaging
- Patient Conversation Context
Omnichannel Communication: How It Works
Connect supported communication channels with patient records and automated workflows.
Connect Communication Channels
Connect supported WhatsApp, email, SMS, and messaging tools.
Link Patient Conversations
Associate communication activity with the relevant patient enquiry.
Review Previous Context
See relevant communication before continuing the conversation.
Automate the Next Message
Trigger reminders or messages through configured workflows.
Manage Patient WhatsApp Conversations Clearly
Keep supported WhatsApp communication connected with the relevant patient enquiry.
In-App WhatsApp Business
Access patient WhatsApp conversations within LEDSAK and maintain communication context.
Includes:
- WhatsApp Conversations
- Patient Message History
- WhatsApp Follow-Ups
- Conversation Context
Connect Supported Patient Communication Tools
Bring supported messaging services into your patient communication workflow.
Communication Integrations
Connect tools such as WATI, Gallabox, Brevo, and other supported communication services.
Includes:
- WhatsApp Integrations
- Email Integration
- SMS Connectivity
- Supported Messaging Tools
Keep Patient Conversations Easy to Review
See previous supported communication before starting the next patient interaction.
Patient Communication History
Keep relevant communication activity associated with the patient record.
Includes:
- Message History
- Channel Details
- Interaction Records
- Communication Timeline
Automate Routine Patient Reminders
Send configured reminders across supported channels without starting each message manually.
Omnichannel Reminder Automation
Automate patient reminders through WhatsApp, email, and SMS based on your workflow.
Includes:
- WhatsApp Reminders
- Email Reminders
- SMS Reminders
- Scheduled Messages
Let Patient Activity Trigger Communication
Start the appropriate message when a defined patient activity or workflow condition occurs.
Trigger-Based Patient Messaging
Configure communication actions around selected patient stages, events, or activities.
Includes:
- Activity Triggers
- Stage-Based Messages
- Workflow Conditions
- Automated Messages
Build More Connected Patient Communication
Keep patient conversations, reminders, and communication workflows connected across supported channels.
Better Patient Context
Review previous communication before responding.
Less Manual Messaging
Automate routine reminders across supported channels.
Consistent Follow-Ups
Keep communication connected with patient workflows.
Questions About Omnichannel Patient Communication
Connect supported communication channels with patient enquiries, conversation history, reminders, and automated messaging workflows.
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