Built around the way your sales team actually operates.
One cohesive CRM platform connecting lead capture, custom entity mapping, automated assignment rules, 2-way WhatsApp communication, and commercial analytics.
Keep Every Patient Relationship Moving
From the first enquiry to appointments, follow-ups, repeat visits, and reactivation, Ledsak helps your team keep the next step easy to see.
Get Every New Patient Enquiry to the Right Team
Patient enquiries may come through Meta Ads, Google Ads, Facebook, Instagram, WhatsApp, website forms, Google Forms, or Tawk.to. When staff have to check each source separately, the first response can take longer.
See What Was Discussed and Who Needs Follow-Up
A patient may message on WhatsApp, call later, and speak with someone else the next day. Ledsak keeps this communication connected so staff do not lose context. Teams can manage WhatsApp and calls through WATI, Gallabox, Servetel, and Cube Dialer integrations.
Keep Confirmations and Reminders on Time
Once an appointment is booked, there may still be a confirmation, reminder, or call needed before the patient visits. When these tasks depend on memory, they can be delayed. Workflow Automation can create follow-up tasks and reminders around the booked appointment.
Set the Next Action After Every Visit
After a visit, a patient may need another appointment, callback, or check-in. If that next action is not recorded, staff may have to remember it later. Ledsak supports configurable stages, while Workflow Automation can create the next task, reminder, or escalation based on the process your team uses.
Know Which Patients Need a Follow-Up
Returning patients may already have earlier calls, visits, and follow-ups recorded. Customer Journey Tracking keeps this history together, while Workflow Automation sets future follow-ups and reactivation tasks.
Set Up Patient Records Around Your Healthcare Workflow
Most CRM software for healthcare is built around sales. A CRM in the healthcare industry needs to match consultations, bookings, treatments, departments, and follow-ups.
Custom Entity: Treatment Consultation Record
Schema ActiveMade for dermatology and aesthetic clinic teams:
Full CRM power on iOS and Android.
Your counsellors and sales reps on the field or at clinic desks never miss a beat. Send WhatsApp templates, log call outcomes, and update consultation stages directly from mobile.
Ledsak Mobile App v3.2
Available on Apple App Store & Google Play Store for active Ledsak workspace users.
Experience Ledsak with your real workflow.
See how Ledsak streamlines your team's lead capture, patient communications, and conversions.