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Seamless communication begins with Ledsak, now with inbuilt WhatsApp

Connect with customers directly through WhatsApp, without leaving the CRM.

100%Direct Customer Connection
90%Lead, Client & Team Engagement
80%Faster Deal Closure
Benefits

Why teams choose Ledsak for this

Official WhatsApp Cloud API, not a personal-number workaround
Send approved templates for confirmations and reminders
Live 2-way chat directly inside the CRM
Shared team inbox with rep transfer and permissions
Every message logged automatically to the lead timeline
Solutions

Built for how you sell

The same platform, configured for the way your industry actually works.

How It Works

From setup to everyday use

01

Seamless Integration

Connect with customers through WhatsApp with no extra setup.

02

Instant Communication

Send quick replies and updates to engage leads in real time.

03

Unified Platform

Manage every conversation right inside the CRM, in one place.

04

Efficient Collaboration

Share files and keep team communication streamlined.

Capabilities

In-App WhatsApp Business: what's included

Seamless Messaging
Quick Customer Interaction
Real-Time Updates
Lead Management
Instant Replies
Custom WhatsApp Templates
Automated Messaging
Detailed Engagement Metrics
Integrations

Connect every lead source

Meta AdsGoogle AdsWhatsAppWebsite FormsInstagramCalls

Automate the busywork

Lead assignment the moment an inquiry arrives
Follow-up reminders for reps and managers
Appointment confirmations and reschedule links
Manager notifications on SLA breaches

AI-powered insights

Lead scoring based on source and engagement
Qualification suggestions for reps
Auto-generated conversation summaries
Pipeline health and risk insights
Use Cases

Who this is built for

Businesses currently messaging customers from personal phones
Teams needing appointment or payment reminders sent reliably
Support teams handling live customer conversations
Multi-branch businesses needing one shared WhatsApp presence
Why Ledsak?

The Patient Lifecycle Works Better When Everything Stays Connected.

Configure Ledsak Around Your Healthcare Workflow

Clinics, hospitals, and departments often use different patient stages and follow-up steps. Ledsak gives teams the flexibility of patient management software and clinic management software, with custom fields, stages, users, and rules that fit how they already work.

Bring Your Patient Enquiries Into One Place

Enquiries may come from Meta, Google, WhatsApp, calls, or your website. Ledsak brings supported sources into one place, keeps communication with the patient record, and gives teams the tracking and routing they expect from lead management software.

Handle Patient Follow-Ups in One Place

Front desk teams, counsellors, and managers often work across calls, messages, notes, and spreadsheets. Ledsak brings follow-ups, reminders, and tasks into one patient management system, while clinical records stay in the systems that already manage them.

CONTROLLED ACCESS • ACTIVITY LOGS • DATA PROTECTION

Control Who Can See Patient Information

As more staff, departments, and locations handle patient information, access needs to stay limited to the people who actually need it. Role-Based Access Control (RBAC) lets you set access by user role, so front desk staff, managers, counsellors, and other team members only see what's meant for them. Audit Logs track activity inside the system, so managers can check who accessed what and what actions were taken.

Product

See it in action

https://ledsak.app / workspace / leads / whatsapp-timeline
Ledsak Cloud
Ledsak lead detail view showing a patient's WhatsApp conversation timeline
Customers

Trusted by growing teams

Custom Studio client logo
Ibtida Ek Mehfil client logo
Wippi client logo
ABC Info Soft Pvt Ltd client logo
Artham Aesthetique client logo
Estique Skin & Hair Clinic client logo
Aryaanya Group client logo
Dermapuritys Aesthetic Clinic client logo
Cosmétique by Dr. Simrat Sandhu client logo
Common Questions

Frequently asked questions Start here.

Quick answers about how Ledsak works, connects, keeps your data secure, and fits your sales process.

Need personalized answers?

Book a live 1-on-1 demo to see how Ledsak fits your exact team workflows.

Ledsak is an AI-powered CRM built to capture, automate, and convert leads across sales, marketing, and support teams, unifying calls, WhatsApp, email, and workflow automation in one platform.
IN-APP WHATSAPP BUSINESS

Convert more leads into customers.

See how in-app whatsapp business fits your exact workflow in a live walkthrough with our team.

Explore All Features